Kaela Dunlap brings a wealth of customer service experience and a vibrant personality to her role as the front desk receptionist at Herman & Wells Law Firm. With a diverse background in restaurant, retail, and construction equipment industries, Kaela’s adaptability and commitment to excellence ensure that every client interaction is handled with care and professionalism.

Kaela’s career in customer service spans various roles, including hosting and serving in restaurants, working as a cashier and sales associate in retail, and working as the receptionist at a company specializing in construction equipment and parts.

This experience has equipped her with exceptional communication skills and the ability to manage multiple tasks efficiently.

At Herman & Wells, Kaela plays a crucial role in ensuring smooth daily operations and exceptional client service. Her responsibilities include:

• Answering phones, transferring calls, and taking messages
• Managing incoming and outgoing mail with accurate filing
• Requesting and uploading medical records for clients
• Greeting and directing clients, providers, and visitors
• Maintaining a clean and well-stocked office area

Kaela’s dedication to her role ensures that the firm runs efficiently and that clients receive the highest level of service.

Kaela enjoys her work at Herman & Wells because it allows her to assist clients, attorneys, and paralegals effectively. She believes that being the first point of contact is vital and strives to stay positive and organized. Building good relationships with coworkers, clients, and providers is rewarding for her, and she takes pride in being a helpful and supportive member of the team.

Outside of work, Kaela enjoys traveling, listening to music, attending concerts, and comedy shows. Her vibrant personality and love for new experiences contribute to her dynamic approach to her role at the firm.

Kaela brings a deep sense of purpose to her work at Herman & Wells. She enjoys knowing her work allows us to help more residents of Florida and take the fight directly to the big insurance companies.