We understand how stressful it may be to deal with an insurance company when they deny or underpay your claim. From the first contact with a potential client, our goal is to try to help reduce that stress and provide the best options for moving forward.

How We Work With Our Clients

When someone calls us with an insurance issue, we talk to them about what happened and get some key information like:

• What caused the loss or damage?
• What repairs have been made and what are left to be made?
• Who is the insurance company?
• What was the claim decision (denied? underpaid? no decision at all?)?
• What’s the timeline on the claim (when did the loss happen, when was it reported, and what has the insurance company done since then)?

If we think we can help get a better result, we’re hired on a contingency basis–meaning we get paid out of whatever we recover from the insurance company, not out of our client’s pocket.

We then will gather important documents and other evidence, hire any expert witnesses (like engineers and contractors) needed, and give the client our take on their case when we have all of the information, as well as our recommendations on whether and when to sue or settle.

If the case can’t be resolved without a lawsuit, we explain the litigation process to our client and, once everyone is on the same page, we file the lawsuit papers with the court. We have experience fighting insurance companies all the way through trial, but most cases settle during the course of a lawsuit short of a trial.

During the entire process, we make sure the client knows what’s going on and why, what to expect, and continue to give advice about the case.